Shipping Policy

Mint iPhones℠ • www.mintiphones.com

At Mint iPhones℠, we are committed to delivering your premium electronics securely and efficiently. This Shipping Policy constitutes a legally binding agreement detailing our fulfillment procedures, shipping standards, liability limitations, and your responsibilities as a customer. Please read this document carefully prior to placing an order.

1. Scope and Definitions

This policy governs the fulfillment and delivery of all physical goods, bundles, accessories, and associated physical warranty materials purchased through mintiphones.com.

• Processing Time: The duration required for our warehouse to verify, pack, and prepare your order for handoff to the carrier.
• Shipping Time: The transit period during which your package is in the custody of the carrier en route to the final destination.
• Delivery Date: The day the package is officially scanned as delivered by the carrier.
• Carrier: The third-party logistics company (e.g., USPS, FedEx, DHL) responsible for transporting the package.
• Business Day: Monday through Friday, excluding U.S. federal holidays.
• Remote/Extended Area: Geographic locations designated by carriers as difficult to access, which may incur additional transit time and surcharges.

2. Processing Time vs. Shipping Time

Understanding the distinction between processing and shipping is vital for anticipating your delivery date.

• Processing Time: Domestic U.S. orders (excluding next-day delivery selections) require 1-3 business days for processing. International orders require 5-7 business days for processing due to customs documentation requirements, even when expedited or next-day international shipping is selected.
• Shipping Time: Transit times vary greatly based on the destination and selected speed, ranging anywhere from 1 to 7 business days. We strongly emphasize that standard transit times are estimates, whereas Overnight Shipping targets next-business-day delivery.
• Cutoff Times: For same-day or next-day processing eligibility, orders must be successfully placed and payment-verified between 7:00 AM and 5:00 PM EST/ET.
• Guarantee: Shipping times for our expedited tiers are guaranteed by Mint iPhones℠. If a guaranteed delivery window is missed by the carrier, we will reimburse you for the full shipping cost amount and may issue a partial order refund at our discretion.

3. Shipping Methods and Carrier Options

We partner with industry-leading carriers including USPS, FedEx, and DHL to provide global coverage. Carriers are dynamically assigned based on the delivery destination, package weight, and selected speed.

Available Methods:

• USPS: Priority Mail, First-Class Package, Priority Mail Express.
• FedEx: FedEx Ground, FedEx Express Saver, FedEx 2Day, FedEx Standard Overnight.
• Free 2-Day Shipping: Available exclusively for domestic orders totaling $125.00 or more.
• Standard Shipping: Reliable, cost-effective transit.
• Overnight Shipping: Premium next-business-day delivery.

4. Rates, Fees, and Cost Calculation

We believe in transparent pricing. Shipping charges are determined at checkout using real-time API integrations with USPS and FedEx based on the destination.

Taxes: We are required by law to charge and remit sales tax for all applicable products and shipping fees based on your local jurisdiction.

5. Delivery Locations and Restrictions

Mint iPhones℠ proudly ships virtually anywhere in the world. However, certain restrictions apply to ensure safety and compliance:

• Address Validation: All addresses are validated at checkout. If our system cannot verify your address, our support team will contact you.
• PO Boxes & APO/FPO: Customers utilizing PO Boxes or military addresses may be required to submit secondary identity or address verification prior to dispatch.
• Freight Limitations: We do not offer traditional freight delivery. Any combined order exceeding 150 lbs will be strategically split into separate packages.
• Hazardous/Restricted SKUs: Due to international aviation safety regulations regarding pure lithium-ion batteries and severe combustion risks, we cannot ship the Apple MagSafe Battery Pack to the following regions: China, Algeria, the United Kingdom, Australia, and Germany.

6. Address Accuracy and Customer Responsibility

It is entirely the customer's responsibility to input a correct, comprehensive, and accurate shipping address at checkout. If you identify an error immediately after placing an order, contact us immediately to request a change before the fulfillment window closes.

Failed Delivery Due to Customer Error: If a delivery fails or is returned to sender due to an incomplete, invalid, or incorrect address provided by the customer, the onus rests entirely on the customer. A re-delivery will be issued within 3-6 business days, and the customer will be responsible for any subsequent reshipment fees.

7. Tracking, Proof of Delivery, and Notifications

You will be kept informed at every stage of the fulfillment process. Mint iPhones℠ provides real-time tracking numbers for all packages.

• Issuance: Tracking numbers are generated and emailed once the package is prepped for the carrier.
• Notifications: We notify you via email through every step of processing and delivery. Because these are transactional updates crucial to your purchase, you may not opt out of order notification emails. A valid email address is strictly required at checkout.
• Proof of Delivery: "Delivery" is officially determined by a carrier scan indicating "Delivered" on the tracking page, accompanied by a delivery confirmation email from Mint iPhones℠.
• Signatures: A direct signature is required for all orders valued over $200.00 and for all international shipments.

8. Missed Delivery, Failed Delivery, and Exceptions

A "failed delivery" occurs due to no safe access, the recipient being unavailable (for signature-required packages), or an incorrect address entry. If a delivery is missed, the carrier will typically attempt redelivery or hold the package at a local facility.

If the package is returned to sender due to missed delivery, you must contact us to initiate a redelivery within 3-5 business days. For orders placed with Shipping Insurance, the customer may or may not be fully reimbursed depending on the specific circumstances of the missed delivery.

9. Lost, Stolen, and Damaged-in-Transit Handling

We offer optional Shipping Insurance at checkout, which dictates how claims are processed:

• Orders WITH Shipping Insurance: You will be reimbursed immediately and issued a replacement product, provided you submit valid proof of loss, theft, or damage in transit.
• Orders WITHOUT Shipping Insurance: You must contact our support team and provide sufficient proof. We will launch a formal carrier investigation. Upon conclusion, we will provide either a refund or a replacement based on your preference.

Claims Process: To file a claim, you must visit our Claims Portal and follow the steps. All claims require photographic and video proof of the damaged package/item. You must retain all original packaging materials. Claims must be submitted within 10 business days of the delivery date.

10. Returns and Restocking

For electronic returns, we will issue a prepaid return shipping label. Please note that a standard 15% Restocking Fee applies to all non-defective returns.

If you did not purchase Shipping Insurance, or if a defect/damage is reported after the 10-business-day window, you will also be responsible for the deduction of return shipping fees from your refund. All returned items, especially damaged or mispackaged goods, must be shipped back to us securely inside their original packaging.

11. Backorders, Partial Shipments, and Substitutions

To expedite delivery, items in your order may ship separately. Partial fulfillment does not increase your calculated shipping charges.

If an item is found to be on backorder, we will contact you within 24 hours of ordering. You will be given the option to wait for the item, cancel the specific item for a refund, or substitute it for an in-stock product of equal value.

12. Inventory, Warehousing, and Origin Details

Mint iPhones℠ operates a highly professional, decentralized logistics network. We ship directly from the United States using multiple fulfillment houses, and we work alongside premier logistics partners, including Amazon fulfillment networks.

Shipping from multiple strategic warehouse locations significantly speeds up delivery times and ensures inventory proximity to your destination. As a result, you may receive multiple tracking numbers for a single order.

13. Customs, Duties, and International Shipping

We deliver globally, but international customers must be aware of cross-border regulations:

• Duties and Taxes: The customer is solely responsible for paying any applicable customs duties, import taxes, or VAT imposed by their local government.
• Brokerage Fees: Carriers (like DHL or FedEx) may charge independent brokerage fees for clearing your package through customs.
• Clearance Delays: Customs processing times are entirely outside our control. Therefore, all international transit times must be treated as strict estimates.

14. Guarantees, Limitations of Liability, and Force Majeure

Liability Limitation: To the maximum extent permitted by applicable law, Mint iPhones℠ limits its total liability for any shipment-related damages, losses, or systemic carrier failures to a maximum aggregate amount of $100,000 USD.

Force Majeure: Mint iPhones℠ shall not be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control. This includes, but is not limited to, severe weather events, natural disasters, carrier network disruptions, labor strikes, customs delays, civil unrest, or acts of government.

Estimates vs. Guarantees: Unless explicitly stated as a guaranteed tier (e.g., standard domestic Overnight or 2-Day services barring Force Majeure), all published transit times are estimates.

15. Customer Communications and Escalation Path

We are dedicated to resolving shipping issues swiftly. Our team typically reaches a resolution within 1-3 business days. You can reach our support team via:

• Email: hello@mintiphones.com (Please ensure your Order Number is in the subject line).
• Phone: 1-844-866-0055
• Live Chat: Utilize the on-site chat widget during business hours.
• Contact Form: Located on our 'Contact Us' page in the footer menu.

When reporting a shipping issue, you must provide your Order Number, Tracking Number, and any relevant photographic evidence.

16. Deadlines and Claim Windows

Strict adherence to operational deadlines is required for claim approvals:

• Reporting Window: All claims for damage, loss, or theft must be filed within 10 business days of the delivery date (or expected delivery date).
• Evidence Retention: You must retain all packaging evidence for exactly 10 business days while your claim is reviewed.
• Decision Timeline: We process and render decisions on all claims within 3 business days of submission.

17. Compliance, Incoterms, and Operational Details

• Incoterms: All international shipments are fulfilled under DAP (Delivered at Place) terms, meaning Mint iPhones℠ handles transit to the destination, but the buyer is responsible for import clearance and local taxes.
• Hazardous Materials: Electronics containing lithium-ion batteries are classified as regulated materials and are packed in strict accordance with IATA and DOT hazardous materials handling guidelines.
• Signature Requirements: Signatures are strictly enforced for all international shipments and any domestic order exceeding $200.00 in value.

18. Complex Policy Addendums and Surcharges

Special fulfillment circumstances carry the following operational rules:

• Weight/Size Surcharges:
  • Orders shipping to remote areas or weighing over 75 lbs incur a 3.5% surcharge.
  • Free 2-Day Shipping orders weighing over 50 lbs will incur a 3% fulfillment surcharge.
  • Any order (or combination of items) weighing over 150 lbs incurs a 5% heavy-freight handling surcharge.
• Bundles and Sets: If you order a complete set or bundle, components may ship in different packages from different warehouses. Missing component inquiries are handled identically to partial shipment rules.
• Warranty Activation: Any physical or digital warranties tied to your device must be officially registered and activated via mintiphones.com upon confirmed delivery of your hardware.