About Shipping

1. Does the selected shipping service apply to my country and what is the carrier? How long will it take to arrive?
   We offer free shipping to most countries such as United Kingdom, United States, United Arab Emirates, France, Belgium, Luxembourg, Monaco, Switzerland, Haiti and more.(2)

2. Fast Shipping: Only available to United States, Puerto Rico, and US Virgin Islands.Please note: Fluctuating delivery times depending on flight information at the order time. Other remote countries may require more time. We are constantly improving our service and will try our best to find more and better carriers to work with. For faster shipping, please contact us at hello@mintiphones.com

3. Can I track my order?
Yes. As soon as your order ships—or if you selected priority/overnight shipping—you will receive a confirmation email containing your tracking number. You can use this number on any tracking platform to trace your package, or reach out to our customer service team at hello@mintiphones.com for the latest updates on your shipment.

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About Returns and Refunds

1. How do I cancel an order?
   You can cancel your order for free within 24 hours of placing it, provided it has not yet been processed or shipped. Please note that orders with priority or overnight shipping enter processing immediately to ensure fast dispatch, so the cancellation window for these orders may be significantly shorter.

Once an order has shipped, it cannot be canceled. If you still choose to cancel after shipment, a 30% to 50% fee will be deducted from your total refund to cover storage, preparation, and shipping costs.

1. What if I receive a damaged item?
   Products received with broken glass, dented shades, or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge. If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. All outbound shipping charges will be deducted from refunds.
2. When will I receive the refund?
   Once we receive your return, processing times for your refund will vary based on the payment method used:

• Store Credit: Within 24 hours
• PayPal: 5-7 business days
• Credit & Debit Cards: 7-12 business days to reflect in your account

1. If you experience any issues or have questions regarding your refund, please reach out to us at hello@mintiphones.com and our team will assist you as soon as possible..

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About Products

1. Are the Phones Unlocked?
   Yes, all of our iPhones and Android phones (including Google Pixel, Samsung, Motorola, and Nothing devices) are factory unlocked for any carrier and are not blacklisted to any networks. They will connect to your provider easily—just insert your active SIM card or activate an eSIM to set it up. Please note that phones are sold standalone and do not come with cellular service.
2. Do The Devices come with Accessories like Chargers and Power banks?
   No, the devices do not come with accessories such as chargers or power banks.

If you need accessories for your device, you can purchase them separately by visiting our Accessories page to add chargers, power banks, and other essentials to your order

3. Does the voltage required by the product I purchased match my country?
Yes, our products are designed to be compatible with standard voltage ranges in most countries. However, please check the product specifications to ensure it matches your country’s voltage requirements. If your country uses a different voltage standard, you may need a voltage converter or adapter. Feel free to contact our customer support team for assistance.